Do You Know BTS?
(And All the Answers to Your Questions?)
Frequently Asked Questions
Orders & Shipping
Do you ship worldwide?
Yes, we ship to most countries around the world, including the US, Europe, and beyond! Please note that shipping times may vary depending on your location.
What are the estimated shipping times?
Our standard shipping times are:
- US & Europe: 7-14 business days
- Other countries: Up to 25 business days
Please order early during the holiday season to ensure on-time delivery.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow its journey.
What’s the last day to order for Christmas delivery?
For guaranteed delivery by Christmas, please place your order by December 10. We recommend ordering early to avoid delays!
Do you offer free shipping?
Yes! We offer free shipping on most of our items. This applies to US & Europe.
Products
Can i customize items? Like mugs, t-shirts or tote bags?
Absolutely! Customization is possible for many of our items. You can add personal designs to items for free or request a custom design for $2.99. Simply fill out the customization form on the product page before check-out. Or simply send us an e-mail with your ideas!
What materials are used in your products?
Our products are crafted from high-quality materials. For example, mugs are made from ceramic, T-shirts from soft cotton blends, and sweaters from cozy knits.
Are these official BTS merchandise?
Our items are BTS-inspired and designed exclusively by us -ARMY for ARMY or fans 🤗. While not official merchandise, they’re made with love to celebrate BTS.
Where are your products made?
All our products feature designs created by us and exclusive to our shopy, inspired by BTS and crafted with ARMY in mind. Some items are produced in-house, while others are made in partnership with trusted suppliers who meet our quality standards.
Returns & Exchanges
What is your return policy?
We accept returns on non-customized items within 30 days of delivery. Items must be in their original condition. For more details, check our Return Policy
Can I return customized items?
Unfortunately, customized items cannot be returned unless there is a defect in the product. Please review custom designs carefully before confirming.
What if my item arrives damaged?
If your item arrives damaged, please contact us at info@ddaengg.com within 7 days of delivery with photos of the damage. We’ll make it right!
Payment & Promotions
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
Can I combine discounts with free shipping?
Yes, free shipping applies to orders under $75, even if discounts are applied.
Do you have any BTS fan club promotions?
From time to time, we offer exclusive deals for ARMY! Sign up for our newsletter to stay updated on special offers.
Sign up here
Couldn't find your answer?
Feel free to reach out to us at info@ddaengg.com or use our contact form. We’re happy to help!